Voice & Unified Communications

VOICE & UNIFIED COMMUNICATIONS

Leave the search for the perfect business phone and communications system to the experts.

Your business’ communication needs are as unique as the work you do. From full blown hosted call center solutions to more sophisticated alternatives to a traditional telephone connection, FlashForward will act as a single point of contact to find the right solution for your business.

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Unified Communications (UCAAS)

Due to increased global demand for communication and collaboration, UCAAS has become more popular due to the ability to work from anywhere.

UC is a comprehensive solution which can include voice services with PBX functionality such as presence management, integrated messaging, file sharing, video and web conferencing.

Organizations are able to shift to a cost-effective OPEX based model.

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Hosted VOIP (Hosted PBX)

This fully featured cloud-based communication tool is a scalable solution offering secure and reliable voice services.

The primary contact method for most businesses is their phone. Adding an IVR/Auto Attendant service to VOIP will help callers easily navigate your company.

This highly customizable smart solution increases productivity with features such as call analytics, call management, and call recording.

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SIP Trunks (VOIP)

Replaces traditional analogue phone lines by providing the same functionality and quality of voice, but significantly reduces overall communication costs.

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Hosted Call Centre Solutions

Call Centres require customizable solutions due to the high volume of data and voice calls. This solution offers the highest quality in data connectivity, specifically tailored to SIP technology and data networks.

Call Centre operations can be costly, and ensuring a reliable, robust and cost-effective solution is critical for business.

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PRI / Business Lines (Local Voice)

Businesses with a PBX telephone system use PRI (Primary Rate Interface) for up to 23 calls simultaneously, delivered digitally for a more cost effective solution.

PRIs are classified as higher priority circuits that come with a 4-hour SLA. These traditional voice technologies are secure and reliable.

Traditional Analogue Business Lines, used for voice, fax, and alarm are available for small business voice solutions.

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